The UPOnline Contact Centre is available for all UPOnline student related support.

Operational Hours:

Monday – Friday 08:00 – 16:00

SMAX is an online service management tool that helps students submit queries and requests related to general enquiries, student accounts, and finance. It offers a convenient platform to get assistance directly through the UP student portal.

General Enquiries: https://uponline.up.ac.za/saw/ess.

Student accounts or finance related queries: https://uponline.up.ac.za/saw/ess.

If you’d like more information on any of our UPOnline programmes or have any other queries, concerns or need help and guidance: https://uponline.up.ac.za/saw/ess.

For any questions or enquiries not answered in SMAX, you may contact the contact centre via email or telephone. Please note that the contact details vary by programme and can be found on the specific programme page under 'Enquiries about the programme'.